Restaurant Customer Feedback | Petpooja
Add-ons / CRM

Customer Feedback

Your days of running behind customers for their feedback are now gone! Take on-the-spot feedback using either Link, QR-code, or feedback app

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Feedback

Key features for taking quick feedback

Never again miss out on essential customer feedback, queries and complaints

Feedback app that works on any android device

Feedback app that works on any android device

Generate feedback links and share them with your customers via SMS

Generate feedback links and share them with your customers via SMS

Take feedback on the go by placing system generated QR codes on all tables or billing counters

Take feedback on the go by placing system generated QR codes on all tables or billing counters

Create and customize questions as per your needs

Create and customize questions as per your needs

Easily collect customer details like birthdays, anniversaries, etc.

Easily collect customer details like birthdays, anniversaries, etc.

Collect and track the online order feedback placed through any third party

Collect and track the online order feedback placed through any third party

“A few of our outlets are at a food court where our billing station always has people placing or picking up their orders. There is hardly ever time or space for much-needed customer reviews. Petpooja's feedback service helped us shoot SMS to take quick feedback from behind the counters. It saves staff time & we get important input on our service.”

Rachit

Fat Boys

FAQs

In how many ways can I collect feedback using the Petpooja pos?

Petpooja’s Feedback features help you take feedback from your customers using an android-based app, an SMS link and a feedback QR code.

Can I take Feedback without taking an order?

Yes! Your customers can give feedback to your staff service without placing any order

Is there any limit to collecting feedback using the SMS feature?

You can take unlimited customer feedback!

Will I get an alert if someone submits negative feedback?

Every time your customer provides negative feedback, your biller will get a notification on their POS system. This way, you can know all the good and bad feedback in a single place

Can I customise customer feedback questions?

You can customise your messages and categorise them as per your and your customers’ requirements

For which order type can I use the Petpooja feedback service?

You can use the feedback feature for either dine-in, takeaway or delivery

Can I collect feedback using a QR code?

Yes! You can print a POS system-generated feedback form on your bill and take QR-code feedback during payment

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